FAQ

 

SHIPPING & HANDLING:

All orders are created as soon as we receive your order.  Please allow for 5-10 business days before your order is shipped.   You will be contacted as soon as your fine art photograph is on its way to you!  If you require rushed order, please email us at info@annawithlove.com before ordering and we will do our best to accommodate you!

Fine art photographs in sizes 8x12 and 11x17 are shipped flat in secure packaging. 
All fine art photographs 16x24 and larger are shipped rolled in a mailing tube.

    Rest assured your package will be handled with care and be shipped in secure packaging.  

    SHIPPING RATES

    FREE SHIPPING ON ALL ORDERS TO CANADA & US OVER $250
    We have standard shipping rates for your convenience!

     

    CANADA
    $10 Sizes: 8x12 8x10 8x8
    $15 Sizes: 11x16 11x14 12x12
    $20 Sizes: 16x24 16x20 16x16 20x20
    $0 Sizes: 20x30 26x26

    US
    $15 Sizes: 8x12 8x10 8x8
    $20 Sizes: 11x16 11x14 12x12
    $25 Sizes: 16x24 16x20 16x16 20x20
    $0 Sizes: 20x30 26x26

    EVERYWHERE ELSE
    $27 Sizes: 8x12 8x10 8x8
    $80 Sizes: 11x16 11x14 12x12
    $80 Sizes: 16x24 16x20 16x16 20x20
    $45 Sizes: 20x30 26x26

    SIZING:

    Sometimes picking the perfect size for your home or office can get a bit tricky.  See our easy size chart we’ve created to help you visualize the sizing! 

     

    FRAMING HELP / SUGGESTIONS:

    For all fine art photographs larger than 8x12/11x17 we recommend getting them professionally framed. Please note: We are not responsible for any damaged fine art photographs during the framing process.

    Stores we suggest to find frames
    Michaels Arts & Crafts
    Ikea
    Wal-Mart
    De Serres
    Chapters/Indigo 

     

    RETURNS AND EXCHANGES:

    We are not responsible for any damages that may occur in transit, all necessary steps and precautions are taken when packaging your fine art photographs to help ensure safe arrival.  In extreme cases please contact info@annawithlove.com with a photograph of the damaged package and photograph.  If you would like a refund on your order you have 48 hours to let us know.  We are unable to refund any orders once we have shipped out your package.  If you do not receive you package, please let us know and we will make it right!

    If you have received the wrong fine art photographs in the mail please contact info@annawithlove.com within 14 days of delivery.

    If you have made a purchase & within 48 hours we host a sale please contact us info@annawithlove.com for price adjustment.  This only applies if you purchase before a sale not after.

    Please note:  Be mindful that depending on what monitor you are viewing/ordering the fine art photographs from, the colours and tone may vary.  We have spent a lot of time perfecting every fine art photograph.  Nothing leaves the studio without double and triple checking the quality, ensuring the colour and tones are accurate to our high standards.

    We are not responsible for lost orders due to an incorrect address, if you realize you’ve made an error please contact us immediately at info@annawithlove.com.  If your order has already been shipped out we cannot replace it, if it arrives back to us via return shipping address in perfect condition we can re-send it to you, however you will be charged for shipping again.

    Customs and Duties: We are not responsible for any customs and/or duties costs that may incur with your order.

    *All shipping and handling costs are non-refundable